Shatoora

Privacy Policy

Our website respects your privacy and seeks to protect your personal data.

The privacy policy outlines how we collect and use your personal data (under certain conditions). It also specifies the procedures followed to ensure the privacy of your information. Finally, this policy defines the options available to you regarding the collection, use, and disclosure of personal data. By visiting the site directly or through another site, you agree to the practices outlined in this policy.

Protecting your data is very important to us. Therefore, your name and other information related to you are used in accordance with the manner outlined in the privacy policy. We will collect information when necessary or if it is directly relevant to our transactions with you.

We will retain your data in accordance with the law or for the purposes for which it was collected.

You can browse the site without providing any personal data. Your personal identity remains anonymous during your visit to the site, and it will only be disclosed if you have a personal account on the site that you access using a username and password.

The data we collect:

We may need to collect your information if you wish to register a purchase order for an item from our website.

We collect, store, and process your data necessary to follow up on your purchase from our website to secure any potential claims that may arise later and to provide you with the available services. We may collect personal information including, but not limited to, name, gender, date of birth, email address, postal address, delivery address (if different), phone number, payment details, and details of payment cards.

We use the information you provide to process your requests and provide you with services and information available on our website that you request. Additionally, we use the information you provide to manage your account with us, verify the financial transactions you conduct online, audit data downloads from the website, identify website visitors, and develop and customize website page designs and/or content for users. We conduct various research related to demographic composition and send useful or requested information to the user, such as information about products and services, if you do not object to communication about it. Communication is done via email to provide you with some details about other products and services if you wish. If you prefer not to receive any promotional and marketing communications, please unsubscribe from this option at any time.

We may provide your name and address to a third party for the purpose of delivering your purchase order (for example, a delivery worker or supplier).

We may be able to store details related to your current order on our website, but we cannot retrieve them directly for security reasons. By logging into your account on the website, you can access the information and details of your purchases that you have requested or will soon be placing. You can also manage details of your address. You should also pledge to treat your personal data with complete confidentiality when accessing it, and do not make it available to any unauthorized third party. We do not accept any responsibility for misuse of passwords unless such misuse arises from our error.

Other uses of your personal information:

We may use your personal information in opinion polls and marketing research, based on your preference, for statistical purposes with complete confidentiality, and you have the right to withdraw at any time. We do not send any responses to any third party. Your email address is not disclosed unless you choose to participate in contests. We keep survey responses completely separate from your email address.

Other uses of your personal information:

We may also send information about us, or about our other websites, products, sales, offers, newsletters, and other related matters concerning our affiliated companies or partners. If you do not wish to receive this additional information (or any part thereof), please click on the "Unsubscribe" link in any email sent to you, and we will stop sending you this information within seven working days (excluding Saturdays, Sundays, national holidays, and religious holidays) upon receiving your notification. We will contact you to clarify the information if it is unclear.

We may use some data, while maintaining complete privacy and confidentiality on the website, for other purposes, including verifying users' locations and tracking their visits to the website or links in the email while subscribing to receive it, and providing such data anonymously, which does not allow the identification of your actual personal identity, to a third party such as publishers, for example. However, this data will not lead to identifying your personality (because it is not identity-specific).

Competitions:

Regarding any competitions, we use the data to notify the winners and to announce our offers. You can find more details about the terms of participation in each competition separately.

Other parties and website links:

We may transfer your information to other companies in our group or to our agents and contractors to assist us in related transactions in accordance with the terms of the privacy policy. For example, we may resort to a third party to assist us in delivering products to you, receiving payments from you, using them for statistical purposes and marketing research, or assisting the customer service team. We may need to exchange information with a third party for the purpose of fraud protection and credit risk reduction. In the event of the sale of our company or a portion thereof, we may be required to transfer our databases, which include your personal information. Contrary to what is stipulated in the privacy policy, we will not sell your personal data or disclose it to a third party without obtaining your prior consent unless it is necessary for the purposes set forth in this privacy policy, or if required by law. The website may contain third-party advertisements or links to other websites or frames for other websites. Please be informed that we are not responsible for the privacy policy of any third party or the content of those policies applied on other websites, and we are not responsible for any third party to whom we transfer your data in accordance with the privacy policy.

Cookies:

Accepting cookies is not a prerequisite for visiting the website. However, please note that certain functions such as the "shopping cart" on the website cannot be used and requests cannot be processed without enabling cookies. Cookies are small text files that allow our server to identify your computer as a unique user when visiting specific pages of the website. Your browser stores these files on your hard drive. Cookies can be used to detect your Internet Protocol (IP) address, which saves you time when you visit or navigate the site. We use cookies to ensure your convenience when browsing this website (for example, remembering your identity when you want to modify your shopping cart without having to re-enter your email address), not for obtaining or using other information about you (such as for targeted marketing purposes). You can configure your browser to reject cookies, but this may limit your use of the website. We assure you that our use of cookies does not contain any personal or private information, is free from viruses, and this website uses Google Analytics, a service provided by Google to analyze web page usage. To analyze user usage of the website, Google Analytics relies on cookies, which are text files placed on your computer. Google will transfer the information generated by the cookies about your use of this website (including your IP address) to servers in the United States, where it will be stored. Google will use this information to evaluate your use of the website, compile reports for website operators about website activity, and provide other services related to website activity and internet usage. Google may also transfer this information to third parties when required by law, or when a third party processes information on behalf of Google. Google will not associate your IP address with any other data it holds. You can refuse the use of cookies by selecting the appropriate settings on your browser, but please note that you may not be able to access the full functionality of the website. By using this website, you consent to Google using your data as outlined above and for the purposes detailed above.

Security:

We employ appropriate security technologies and procedures to prevent unauthorized or unlawful access to your information, or its loss or destruction. When we collect data through the website, we store your personal information on a secure electronic server database. We use firewall systems on our servers. When collecting payment card details electronically, we protect them using encryption, such as Secure Socket Layer (SSL) technology. Therefore, it is difficult for any intruder to decrypt your information as we cannot guarantee 100% protection. We strongly advise against sending all credit card or debit card details when communicating with us electronically and without encryption. We provide physical, electronic, and procedural safeguards on the collection, storage, and disclosure of your information. Our security procedures may sometimes require us to request proof of your identity before disclosing your personal information to you. It is your responsibility to protect your password and computer from any unauthorized use.

Customer Rights:

If you have concerns about your data, you have the right to request access to the personal data we hold about you or that you have previously transferred to us. You also have the right to request us to correct any inaccuracies in your personal data, and this is done free of charge. You also have the right to ask us, at any time, to stop using your personal data for direct marketing purposes.